Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 96ph5 ("the Platform," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from individuals ("Members," "Users," or "Players") who access or use the 96ph5 website and associated gaming services. This Policy applies to all personal data processed in connection with your use of the 96ph5 platform, whether you are a registered member or a visitor browsing the site.

96ph5 is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By accessing the 96ph5 platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

96ph5 acts as the data controller in respect of personal data collected through the platform. As data controller, 96ph5 determines the purposes and means of processing your personal data. For all privacy-related inquiries, you may contact our Data Protection Officer at the email address provided in Section 13 of this Policy.

Where 96ph5 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and fraud prevention services — those parties act as data processors and are contractually bound to process data only in accordance with 96ph5's instructions and applicable data protection law.

3. Data We Collect

96ph5 collects personal data through several channels, including account registration, identity verification, financial transactions, platform usage, and customer support interactions. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

4. How We Use Your Data

96ph5 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 96ph5 account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction Processing: To process deposits, withdrawals, and bonus payments through your chosen payment method — whether GCash, PayMaya, BPI, BDO, or Metrobank.
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including Know Your Customer (KYC) verification and suspicious transaction reporting.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and its members.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify members who may be exhibiting signs of problem gambling behavior.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the performance, features, and user experience of the 96ph5 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

96ph5 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

96ph5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to verify your identity and screen against sanctions lists.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Fraud Prevention Services: Third-party fraud detection and cybersecurity providers engaged to protect the platform and its members from fraudulent activity.
• Technology Service Providers: Cloud hosting, analytics, and customer support platform providers who process data on our behalf under strict data processing agreements.

All third-party data processors engaged by 96ph5 are contractually required to implement appropriate technical and organizational security measures and to process personal data only in accordance with 96ph5's documented instructions.

7. Data Retention

96ph5 retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Account data is retained for the duration of your active membership and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of the consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data destruction procedures.

8. Cookies & Tracking Technologies

96ph5 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalize your experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how members use the platform, helping us improve performance and user experience.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 96ph5 platform.

9. Data Security

96ph5 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 96ph5 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication options for member accounts.
• Continuous monitoring for suspicious activity and unauthorized access attempts.

In the event of a personal data breach that poses a risk to your rights and freedoms, 96ph5 will notify the National Privacy Commission and affected members in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 96ph5:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by 96ph5.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to all verified requests within thirty (30) days.

11. Children's Privacy

The 96ph5 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 96ph5 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age requirement, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the platform, please contact us immediately at the address provided in Section 13.

12. Changes to This Policy

96ph5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered members via email notification or a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this Policy. Your continued use of the 96ph5 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 96ph5, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the 96ph5 platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 days of receipt.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.